Return and Refund
Hello, and welcome to our Return and Refund page! We understand that sometimes things go differently than planned, where returns or refunds are necessary. Should the need arise, we have outlined our guidelines and requirements below.
Product Warranty
Please read the warranty inclusions and exclusions under our Disclaimer here.
Acceptable Claims
Curr Crafters only accepts claims for missing items, incorrect items, damaged items, and never delivered.
The whole product is missing, or a part of it is incomplete.
2. Incorrect Item/s:
You have received a different item that you didn’t order.
3. Damaged Item/s:
A part of the product has visible damage that affects its usage, or the whole product is unusable.
4. Never Delivered:
Your package or parcel didn’t arrive at the delivery address.
What Should You Do
If your package arrived in a poor state and seems way too light (if you ordered a lot), among other things, we highly suggest you record a video while unpacking so we can determine if the issue is already present before opening.
Unboxing video is not a requirement but a great precaution to protect us and the customer. It will also escalate the process of returns and refunds if eligible.
Unboxing video is not a requirement but a great precaution to protect us and the customer. It will also escalate the process of returns and refunds if eligible.
We advise you to contact us within 24 hours of receiving your package if you have one of the acceptable claims or when the status of your tracking has been changed to delivered but no package or parcel arrived.
Return
Once we receive and check the returned item/s, the customers can choose between redelivery or the applicable refund.
Refund
We will issue a redelivery or applicable refund (partial, full, or no refund) depending on these scenarios:
a. One Product Order Only
You placed an order with only a single product or set, and it has incomplete components.
You must return the whole order to us. Once we receive it and pass the inspection, you can choose if you want redelivery or a complete refund at the channel you used to settle your initial payment.
Suppose the item/s arrives unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial payment or not at all.
You must return the whole order to us. Once we receive it and pass the inspection, you can choose if you want redelivery or a complete refund at the channel you used to settle your initial payment.
Suppose the item/s arrives unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial payment or not at all.
b. Multiple Products in an Order
You placed an order with multiple products or sets, and they have incomplete components.
You may choose to return the affected item/s only or your whole order. Once we receive it and pass the inspection, you can choose if you want redelivery or the applicable (partial or full) refund at the channel you used to settle your initial payment.
Suppose the item/s arrives unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial, a full, or no refund.
You may choose to return the affected item/s only or your whole order. Once we receive it and pass the inspection, you can choose if you want redelivery or the applicable (partial or full) refund at the channel you used to settle your initial payment.
Suppose the item/s arrives unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial, a full, or no refund.
2. Incorrect Item/s
a. One Product Order Only
You placed an order with only a single product or set, and it has different components.
You must return the whole order to us. Once we receive it and pass the inspection, you can choose if you want redelivery or a complete refund at the channel you used to settle your initial payment.
Suppose the item/s arrives unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial payment or not at all.
You must return the whole order to us. Once we receive it and pass the inspection, you can choose if you want redelivery or a complete refund at the channel you used to settle your initial payment.
Suppose the item/s arrives unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial payment or not at all.
b. Multiple Products in an Order
You placed an order with multiple products or sets, and they have different components.
You may choose to return the affected item/s only or your whole order. Once we receive it and pass the inspection, you can choose if you want redelivery or the applicable (partial or full) refund at the channel you used to settle your initial payment.
Suppose the item/s arrives unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial, a full, or no refund.
You may choose to return the affected item/s only or your whole order. Once we receive it and pass the inspection, you can choose if you want redelivery or the applicable (partial or full) refund at the channel you used to settle your initial payment.
Suppose the item/s arrives unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial, a full, or no refund.
3. Damaged Item/s
a. One Product Order Only
You placed an order with only a single product or set, and it has damaged or unusable parts.
You must return the whole order to us. Once we receive it and pass the inspection, you can choose if you want redelivery or a complete refund at the channel you used to settle your initial payment.
Suppose the item/s arrives unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial payment or not at all.
You must return the whole order to us. Once we receive it and pass the inspection, you can choose if you want redelivery or a complete refund at the channel you used to settle your initial payment.
Suppose the item/s arrives unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial payment or not at all.
b. Multiple Products in an Order
You may choose to return the affected item/s only or your whole order. Once we receive it and pass the inspection, you can choose if you want redelivery or the applicable (partial or full) refund at the channel you used to settle your initial payment.
Suppose the item/s arrives unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial, a full, or no refund.
4. Never Delivered
For further disputes and other concerns, kindly let us know by sending an email to sales@currcrafters.com or by filling out this contact form.
Important Note: Please refer to their return and refund policies if you order via third-party platforms.
Important Note: Please refer to their return and refund policies if you order via third-party platforms.
