Return and Refund
Hello, and welcome to our Return and Refund page! We understand that sometimes things go differently than planned, where returns or refunds are necessary. Should the need arise, we have outlined our guidelines and requirements below.
Product Warranty
Please read the warranty inclusions and exclusions under our Disclaimer here.
Acceptable Claims
Curr Crafters only accepts claims for missing items, incorrect items, damaged items, and never delivered.
The whole product is missing, or a part of it is incomplete.
2. Incorrect Item/s:
You have received a different item than the one you didn’t order.
3. Damaged Item/s:
A part of the product has visible damage that affects its usage, or the whole product is unusable.
4. Never Delivered:
Your package or parcel didn’t arrive at the delivery address.
What Should You Do
If your package arrived in a poor state and seems way too light (if you ordered a lot), among other things, we highly suggest you record a video while unpacking so we can determine if the issue is already present before opening.
Unboxing video is not a requirement but a great precaution to protect the customer and us. It will also escalate the process of returns and refunds if eligible.
We advise you to contact us within 24 hours of receiving your package if you have one of the acceptable claims or when the status of your tracking has been changed to delivered, but no package or parcel arrived.
We advise you to contact us within 24 hours of receiving your package if you have one of the acceptable claims or when the status of your tracking has been changed to delivered, but no package or parcel arrived.
Return
For returns due to a verified error on the part of Curr Crafters, such as receiving an incorrect item, a missing item, or an item damaged before or during our handling, Curr Crafters will cover the applicable return shipping cost.
For returns arising from customer-related circumstances, including change of mind, incorrect order details provided by the customer, or refusal to accept an otherwise correctly fulfilled order, the customer will be responsible for the applicable return shipping cost.
For shipping delays or other issues occurring after the parcel has been properly turned over to the courier or shipping provider, Curr Crafters will not be responsible for return shipping costs unless the issue is determined to have resulted from an error on our part.
For international orders, return shipping costs may vary significantly depending on the destination and shipping provider. The applicable return shipping arrangement and responsibility for the cost will be communicated to the customer upon approval of the return.
Returned item/s must be unused and in good condition, except where the return is due to damage or defect.
Once we receive and inspect the returned item/s, the customer may choose between redelivery of the applicable item/s or the applicable refund, subject to the terms of this Return and Refund Policy.
Refund
We will issue a redelivery or applicable refund (partial, full, or no refund) depending on these scenarios:
a. One Product Order Only
You placed an order with only a single product or set, and it has incomplete components.
You must return the whole order to us. Once we receive it and pass the inspection, you can choose if you want redelivery or a complete refund at the channel you used to settle your initial payment.
Suppose the item/s arrive unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial payment or not at all.
You must return the whole order to us. Once we receive it and pass the inspection, you can choose if you want redelivery or a complete refund at the channel you used to settle your initial payment.
Suppose the item/s arrive unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial payment or not at all.
b. Multiple Products in an Order
You placed an order with multiple products or sets, and they have incomplete components.
You may choose to return the affected item/s only or your whole order. Once we receive it and pass the inspection, you can choose if you want redelivery or the applicable (partial or full) refund at the channel you used to settle your initial payment.
Suppose the item/s arrive unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial, a full, or no refund.
You may choose to return the affected item/s only or your whole order. Once we receive it and pass the inspection, you can choose if you want redelivery or the applicable (partial or full) refund at the channel you used to settle your initial payment.
Suppose the item/s arrive unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial, a full, or no refund.
2. Incorrect Item/s
a. One Product Order Only
You placed an order with only a single product or set, and it has different components.
You must return the whole order to us. Once we receive it and pass the inspection, you can choose if you want redelivery or a complete refund at the channel you used to settle your initial payment.
Suppose the item/s arrive unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial payment or not at all.
You must return the whole order to us. Once we receive it and pass the inspection, you can choose if you want redelivery or a complete refund at the channel you used to settle your initial payment.
Suppose the item/s arrive unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial payment or not at all.
b. Multiple Products in an Order
You placed an order with multiple products or sets, and they have different components.
You may choose to return the affected item/s only or your whole order. Once we receive it and pass the inspection, you can choose if you want redelivery or the applicable (partial or full) refund at the channel you used to settle your initial payment.
Suppose the item/s arrive unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial, a full, or no refund.
You may choose to return the affected item/s only or your whole order. Once we receive it and pass the inspection, you can choose if you want redelivery or the applicable (partial or full) refund at the channel you used to settle your initial payment.
Suppose the item/s arrive unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial, a full, or no refund.
3. Damaged Item/s
a. One Product Order Only
You placed an order with only a single product or set, and it has damaged or unusable parts.
You must return the whole order to us. Once we receive it and pass the inspection, you can choose if you want redelivery or a complete refund at the channel you used to settle your initial payment.
Suppose the item/s arrive unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial payment or not at all.
You must return the whole order to us. Once we receive it and pass the inspection, you can choose if you want redelivery or a complete refund at the channel you used to settle your initial payment.
Suppose the item/s arrive unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial payment or not at all.
b. Multiple Products in an Order
You may choose to return the affected item/s only or your whole order. Once we receive it and pass the inspection, you can choose if you want redelivery or the applicable (partial or full) refund at the channel you used to settle your initial payment.
Suppose the item/s arrive unsellable or, worse, in a bad state. We have the right to decide whether to issue a partial, a full, or no refund.
4. Never Delivered
Important Note: Please refer to their return and refund policies if you placed an order via third-party platforms.
Cancelled Orders
Discretion
Return and Refund Updates
Disputes and Concerns
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